Contact High-Fidelity Classical Recording Specialists

Welcoming Audiophile Inquiries

Most of the notes we receive start the same way: someone has just played one of our recordings on a system they've spent years tuning, and they want to talk about what they heard. The bloom of a cello's lower register. The air around a soprano in a stone-walled chapel. Those conversations are the best part of running a label, and we'd rather have them than not.

So write to us. Whether you're chasing a discography detail, wondering about the microphone placement on a particular session, or simply want to disagree with our mastering choices, the door is open.

We also welcome the practical questions. Format availability, high-resolution download specifics, the provenance of a master tape — these are the things that matter to listeners who care about fidelity, and they matter to us too. If you've spotted an error in our liner notes or catalog data, tell us. Corrections from attentive listeners have improved our published information more than once.

If you're new to the label, browsing our audiophile recordings or reading through our classical insights can give you a sense of what we do before you reach out.

Press, Media, and Partnership Opportunities

Journalists and reviewers working on deadline get priority. If you need artist background, session details, high-resolution cover art, or a quotable line about an upcoming release, say so in your subject line and we'll move quickly. We can usually turn around press materials within a couple of business days, and we're happy to arrange access to review copies for outlets covering classical and audiophile subjects.

Working with us on a project

Partnership inquiries take more shapes than people expect. Concert halls have asked about live capture. Equipment makers have wanted reference material for demonstration. Streaming platforms, festival organizers, conservatories — each brings a different proposal, and we read all of them with the same question in mind: does it serve the music and the people who listen closely?

We've maintained working relationships with a handful of recording venues and a small circle of mastering collaborators over the years, and those slow-built connections shape what we're able to say yes to. New proposals are welcome, but we tend to commit carefully rather than broadly.

For anything touching our audio engineering process or our featured artists, a short paragraph describing your goals helps us route your message to the right person faster.

Direct Contact Information

One inbox, one person reading it. Inquiries reach Charlotte Whitman, our Director, who handles general questions, press requests, and partnership discussions personally or passes them along when a colleague is better placed to answer.

Email is the only channel we monitor, and it's the fastest way to reach us:

We don't publish a phone line or a mailing address. Keeping correspondence to email lets us keep a careful record of every conversation and respond thoughtfully rather than off the cuff. You can expect a reply to most messages within a few business days, though press queries flagged as time-sensitive jump the queue.

A note on attachments: large audio files or design assets are best shared as a download link rather than dropped directly into an email, which keeps our inbox responsive for everyone.

Inquiry Guidelines and Scope

A few words on what we can and can't help with — not to set up barriers, but to save you time.

What we answer well

• Questions about specific recordings, sessions, and the artists involved
• Format, resolution, and availability details for our catalog
• Press and media requests with a clear outlet or publication
• Partnership proposals that involve recording, performance, or distribution
• Corrections and feedback on anything we've published

What falls outside our scope

We're a small classical label, not a general retailer or a technical support desk for playback hardware. Questions about third-party streaming accounts, unrelated equipment troubleshooting, or unsolicited demo submissions from performers seeking representation usually need a different home. We'll tell you honestly if your message lands somewhere we can't help, and we'll point you elsewhere when we can.

One honest caveat: our answers reflect the knowledge of a small team working from session notes and memory, so on older catalog material we sometimes confirm details before replying rather than guessing. We'd rather be slow and accurate.

When you write, a clear subject line and a sentence or two of context do more than you'd think. They help us read your message in the right frame of mind and respond with the care your question deserves. If you've read our About John Marks Records page, you already know we treat detail as a form of respect — for the music, and for the people asking after it.